Pathetic service from Independent Media

I have been trying to change the delivery address of the Cape Times and Weekend Argus on behalf of my father for TWO weeks now without success. I have phoned them on a daily basis at their office in Cape Town and emailed them on the 31st August 2018.After being promised each time it would be delivered the following day,he has yet to receive it. Yesterday and today I was told that the matter would be taken up further with the area manager and I would get feedback.Needless to say I have heard nothing further. When talking to ‘Andrea’ today she repeatedly informed me they have no record of any communication before the 31 st August.Besides implying that I must be lying about phoning for 2 weeks,even if it was only the 31stvAugust why has it not been delivered since then. I am bitterly disappointed in their service and do not recommend using them at all.