tS
tinyiko S
1 reviews | Active since Aug 2011
30 Oct 2024, 21:04
Worst service
Had a bad experience on the 31st of August we went to Indaba for a friends birthday celebration. It was not our first time there, we decided to go back because of the great experience we had the first time. Our expectations were not met, the gowns were worn out, when the waitress brought the cake for the birthday girl , we saw a ****roach she had to go back to the kitchen and get another one. we wrote to them but they didn’t respond clearly they don’t care about their customers. The room didn’t smell fresh, it was nothing like the first time 😒
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Indaba Hotel And Conference Centre's replyOfficial
31 Oct 2024, 10:49Dear Tinyiko
Thank you for bringing your dissatisfaction with your Spa & Stay Experience on 31 August 2024 to our attention as it is only with constructive criticism such as yours that we are able to main the service standards for which we are renowned - as you have noted, your recent experience is certainly not the norm as we pride ourselves on service excellence. Unfortunately, a little difficult to follow up on challenges experienced 2 months ago, however, have forwarded your comments to our Spa Manager, Head Chef and Executive Housekeeper for further investigation and comment.
Our team will revert directly to you on email contact noted above as, like many companies, we no longer subscribe to the Hello Peter and thus engagement on this platform is limited.
We look forward to welcoming you back to the Indaba Hotel Fourways and Mowana Spa soon
Kind Regards
Sharon Hunink
Group Marketing & Sales Manager
Thank you for bringing your dissatisfaction with your Spa & Stay Experience on 31 August 2024 to our attention as it is only with constructive criticism such as yours that we are able to main the service standards for which we are renowned - as you have noted, your recent experience is certainly not the norm as we pride ourselves on service excellence. Unfortunately, a little difficult to follow up on challenges experienced 2 months ago, however, have forwarded your comments to our Spa Manager, Head Chef and Executive Housekeeper for further investigation and comment.
Our team will revert directly to you on email contact noted above as, like many companies, we no longer subscribe to the Hello Peter and thus engagement on this platform is limited.
We look forward to welcoming you back to the Indaba Hotel Fourways and Mowana Spa soon
Kind Regards
Sharon Hunink
Group Marketing & Sales Manager
Indaba Hotel And Conference Centre's reply31 Oct 2024, 10:49
Official
Dear Tinyiko
Thank you for bringing your dissatisfaction with your Spa & Stay Experience on 31 August 2024 to our attention as it is only with constructive criticism such as yours that we are able to main the service standards for which we are renowned - as you have noted, your recent experience is certainly not the norm as we pride ourselves on service excellence. Unfortunately, a little difficult to follow up on challenges experienced 2 months ago, however, have forwarded your comments to our Spa Manager, Head Chef and Executive Housekeeper for further investigation and comment.
Our team will revert directly to you on email contact noted above as, like many companies, we no longer subscribe to the Hello Peter and thus engagement on this platform is limited.
We look forward to welcoming you back to the Indaba Hotel Fourways and Mowana Spa soon
Kind Regards
Sharon Hunink
Group Marketing & Sales Manager
Thank you for bringing your dissatisfaction with your Spa & Stay Experience on 31 August 2024 to our attention as it is only with constructive criticism such as yours that we are able to main the service standards for which we are renowned - as you have noted, your recent experience is certainly not the norm as we pride ourselves on service excellence. Unfortunately, a little difficult to follow up on challenges experienced 2 months ago, however, have forwarded your comments to our Spa Manager, Head Chef and Executive Housekeeper for further investigation and comment.
Our team will revert directly to you on email contact noted above as, like many companies, we no longer subscribe to the Hello Peter and thus engagement on this platform is limited.
We look forward to welcoming you back to the Indaba Hotel Fourways and Mowana Spa soon
Kind Regards
Sharon Hunink
Group Marketing & Sales Manager