tT
tanyavn T
1 reviews | Active since Oct 2016
28 Oct 2019, 12:28
Useless supervision and lack of care at the Indaba Hotel
Is it normal to allow film crew workers (who were busy at the back of the hotel property) to pack up their stuff at 10:30 pm on a Sunday night? Literally throwing steel tables etc. into the back of their steel vans. The noise went on for more than half an hour before presumably enough complaints had them stop and drive off (unfinished). Thanks for a disturbed nights sleep and a sh*t start to the week. I would give you less than 1 start if I could.
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Replies (3)0
Replies (3)
Indaba Hotel And Conference Centre's replyOfficial
28 Oct 2019, 13:23Dear Stephen
Our sincere apologies for the unacceptable noise caused by our Contractors during the breakdown of the event in Kgotla on Sunday evening - we will certainly address this with the team and ensure that such poor service is not repeated
In way of apology and as a gesture of goodwill, we would like to offer you a complimentary stay for 1 (one) night for 2 (two) people at the Indaba Hotel Fourways inclusive of breakfast. Once you have decided on a date, please let me know on *** so that i can assist further
apologies again and hope that your week improves
Look forward to having you back with us
Sharon Hunink
Group Marketing & Sales Manager
Our sincere apologies for the unacceptable noise caused by our Contractors during the breakdown of the event in Kgotla on Sunday evening - we will certainly address this with the team and ensure that such poor service is not repeated
In way of apology and as a gesture of goodwill, we would like to offer you a complimentary stay for 1 (one) night for 2 (two) people at the Indaba Hotel Fourways inclusive of breakfast. Once you have decided on a date, please let me know on *** so that i can assist further
apologies again and hope that your week improves
Look forward to having you back with us
Sharon Hunink
Group Marketing & Sales Manager
Indaba Hotel And Conference Centre's reply28 Oct 2019, 13:23
Official
Dear Stephen
Our sincere apologies for the unacceptable noise caused by our Contractors during the breakdown of the event in Kgotla on Sunday evening - we will certainly address this with the team and ensure that such poor service is not repeated
In way of apology and as a gesture of goodwill, we would like to offer you a complimentary stay for 1 (one) night for 2 (two) people at the Indaba Hotel Fourways inclusive of breakfast. Once you have decided on a date, please let me know on *** so that i can assist further
apologies again and hope that your week improves
Look forward to having you back with us
Sharon Hunink
Group Marketing & Sales Manager
Our sincere apologies for the unacceptable noise caused by our Contractors during the breakdown of the event in Kgotla on Sunday evening - we will certainly address this with the team and ensure that such poor service is not repeated
In way of apology and as a gesture of goodwill, we would like to offer you a complimentary stay for 1 (one) night for 2 (two) people at the Indaba Hotel Fourways inclusive of breakfast. Once you have decided on a date, please let me know on *** so that i can assist further
apologies again and hope that your week improves
Look forward to having you back with us
Sharon Hunink
Group Marketing & Sales Manager
tT
tanyavn T's updateReviewer Update
28 Oct 2019, 21:21Thanks for the reply Sharon but no thanks. I still cant get over how so much noise was allowed to continue without any of the Indaba staff/security etc. putting a stop to it.
tT
tanyavn T's update28 Oct 2019, 21:21
Reviewer Update
Thanks for the reply Sharon but no thanks. I still cant get over how so much noise was allowed to continue without any of the Indaba staff/security etc. putting a stop to it.
Indaba Hotel And Conference Centre's replyOfficial
29 Oct 2019, 10:28Hi Stephen
As noted, this is certainly not the norm and has been addressed with relevant HOD's - the complimentary offer is open and should you change your mind, we would welcome you back to experience the service excellence for which Indaba Fourways is renowned.
I am sure that you will note from this platform that we have had less than 5 complaints in total over a 10 year period which, i am sure you will agree, is a very small percentage of our guests who enjoy our facilities, service and ambiance on a daily basis. You will also note that we score high on all other guest feedback platforms so i assure you that your recent experience is certainly not what the Indaba Fourways is about at all
hope to welcome you back in the not too distant future
Sharon Hunink
Group Marketing & Sales Manager
As noted, this is certainly not the norm and has been addressed with relevant HOD's - the complimentary offer is open and should you change your mind, we would welcome you back to experience the service excellence for which Indaba Fourways is renowned.
I am sure that you will note from this platform that we have had less than 5 complaints in total over a 10 year period which, i am sure you will agree, is a very small percentage of our guests who enjoy our facilities, service and ambiance on a daily basis. You will also note that we score high on all other guest feedback platforms so i assure you that your recent experience is certainly not what the Indaba Fourways is about at all
hope to welcome you back in the not too distant future
Sharon Hunink
Group Marketing & Sales Manager
Indaba Hotel And Conference Centre's reply29 Oct 2019, 10:28
Official
Hi Stephen
As noted, this is certainly not the norm and has been addressed with relevant HOD's - the complimentary offer is open and should you change your mind, we would welcome you back to experience the service excellence for which Indaba Fourways is renowned.
I am sure that you will note from this platform that we have had less than 5 complaints in total over a 10 year period which, i am sure you will agree, is a very small percentage of our guests who enjoy our facilities, service and ambiance on a daily basis. You will also note that we score high on all other guest feedback platforms so i assure you that your recent experience is certainly not what the Indaba Fourways is about at all
hope to welcome you back in the not too distant future
Sharon Hunink
Group Marketing & Sales Manager
As noted, this is certainly not the norm and has been addressed with relevant HOD's - the complimentary offer is open and should you change your mind, we would welcome you back to experience the service excellence for which Indaba Fourways is renowned.
I am sure that you will note from this platform that we have had less than 5 complaints in total over a 10 year period which, i am sure you will agree, is a very small percentage of our guests who enjoy our facilities, service and ambiance on a daily basis. You will also note that we score high on all other guest feedback platforms so i assure you that your recent experience is certainly not what the Indaba Fourways is about at all
hope to welcome you back in the not too distant future
Sharon Hunink
Group Marketing & Sales Manager