Terrible Experience

We are so disappointed with the Indaba Hotel. We had booked a 2 day conference with Indaba as well as a head neck and shoulder spa treatments for the delegates. The conference experience was okay. However the spa did not have the delegates bookings despite payment and an itinerary from the hotel confirming this. They were given masseuses who did not know how long the service was supposed to be or what service to provide. When asked for feedback on the service, the service we booked for was not even on the menu, despite being sent the service menu from Indaba. Two of our delegates were put in the worst room, with damp on the walls and ceilings. The hair dryer covered in a sticky unidentifiable substance. The outside of the room was in poor condition. They were awoken at 2am by the security talking very loudly into his walkie talkie. After the second day conference they went to lunch, where they were met with unwilling attitude when they asked to move tables away from the live performance. The waiter could not effectively take their orders. Overall a very disappointing stay and at this time we will not be booking with Indaba again. The CMO did request the GM to call her and as of yet no response.