Still waiting for credit card booking form

I booked for a full day spa treatment on Thursday the 04th June 2015. In the telephone conversation I requested Nono to send me a credit card authorisation form. She sent me a booking confirmation but not the CC auth form. I sent her an email to request it again, she sent an email back but the form was still not attached. Today it's monday and I still have not made payment for my booking and this is unacceptable. We are paying premium prices for the services from Mowana Spa, and the service we receive must match the price we pay. If this was a cheap spa around the corner I would understand, but not from a reputable spa like Mowana. This is unacceptable.