JW
Judith W
1 reviews | Active since Apr 2022
11 Apr 2022, 14:23
******* Status
What an absolute nightmare !! We arrived as a late check in as we were at a party in Dainfern. The room 803 that we were taken to was not what we had booked in the first place. We booked a room with 2 double beds and a single of 401 sqm and were shown to a single room. The room had been slept in, someone had used the toilet and not flushed so the smell was nauseating and they had used the shower and towel. What an absolute shame that a destination hotel has turned into this !!!
Helpful (0)
Replies (1)0
Replies (1)
Indaba Hotel And Conference Centre's replyOfficial
12 Apr 2022, 12:50our sincere apologies for the poor experience at Indaba Hotel - i am sure that you will note from many other online feedback platforms that this is certainly not the norm as we pride ourselves on service excellence. We note that your arrival was non guaranteed and our Reception Team did try to call but received no reply thus your allocated room was sold to a walk-in family after 18H00. On your arrival at 01H30 the only rooms we had available were our standard twin rooms. the room allocated was checked by housekeeping prior to your check-in and was certainly clean and ready for occupation.
We do apologise for any inconvenience and believe that our GM has already been in contact with you to resolve your complaint
Thank you again for the feedback and we look forward to welcoming you back soon
Kind Regards
Sharon Hunink
Group Marketing & Sales Manager
We do apologise for any inconvenience and believe that our GM has already been in contact with you to resolve your complaint
Thank you again for the feedback and we look forward to welcoming you back soon
Kind Regards
Sharon Hunink
Group Marketing & Sales Manager
Indaba Hotel And Conference Centre's reply12 Apr 2022, 12:50
Official
our sincere apologies for the poor experience at Indaba Hotel - i am sure that you will note from many other online feedback platforms that this is certainly not the norm as we pride ourselves on service excellence. We note that your arrival was non guaranteed and our Reception Team did try to call but received no reply thus your allocated room was sold to a walk-in family after 18H00. On your arrival at 01H30 the only rooms we had available were our standard twin rooms. the room allocated was checked by housekeeping prior to your check-in and was certainly clean and ready for occupation.
We do apologise for any inconvenience and believe that our GM has already been in contact with you to resolve your complaint
Thank you again for the feedback and we look forward to welcoming you back soon
Kind Regards
Sharon Hunink
Group Marketing & Sales Manager
We do apologise for any inconvenience and believe that our GM has already been in contact with you to resolve your complaint
Thank you again for the feedback and we look forward to welcoming you back soon
Kind Regards
Sharon Hunink
Group Marketing & Sales Manager