SM
Sydney M
1 reviews | Active since Oct 2015
01 Oct 2015, 17:27
Poor service for real
We called the hotel for almost 5 times in different dates and requesting some quotations for event. pass 3 weeks not even a single email or what so ever as to respond to our mails or calls.<br> <br> The manger does not really care what happened but busy asking how can he help us while addressing our issue.<br> Gosh!!! <br> <br> Are they really having these stars they saying they having?
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Replies (1)
Indaba Hotel And Conference Centre's replyOfficial
02 Oct 2015, 07:47Hello sydneyjs,
Dear Sydney
Thank you for bringing your dissatisfaction to my attention and my sincere apologies for all. Such poor service is unacceptable and please be assured that the individuals concerned will be dealt with by the Heads of Department as necessary.
Sydney, I have sent through our Conference e-brochure to above recorded email address *** and will also personally contact you after 08H00 this morning to see if I can be of any further assistance to you.
My sincere apologies again and I assure you of our commitment to service excellence.
Yours Sincerely
Sharon Hunink
Group Marketing & Sales Manager
Dear Sydney
Thank you for bringing your dissatisfaction to my attention and my sincere apologies for all. Such poor service is unacceptable and please be assured that the individuals concerned will be dealt with by the Heads of Department as necessary.
Sydney, I have sent through our Conference e-brochure to above recorded email address *** and will also personally contact you after 08H00 this morning to see if I can be of any further assistance to you.
My sincere apologies again and I assure you of our commitment to service excellence.
Yours Sincerely
Sharon Hunink
Group Marketing & Sales Manager
Indaba Hotel And Conference Centre's reply02 Oct 2015, 07:47
Official
Hello sydneyjs,
Dear Sydney
Thank you for bringing your dissatisfaction to my attention and my sincere apologies for all. Such poor service is unacceptable and please be assured that the individuals concerned will be dealt with by the Heads of Department as necessary.
Sydney, I have sent through our Conference e-brochure to above recorded email address *** and will also personally contact you after 08H00 this morning to see if I can be of any further assistance to you.
My sincere apologies again and I assure you of our commitment to service excellence.
Yours Sincerely
Sharon Hunink
Group Marketing & Sales Manager
Dear Sydney
Thank you for bringing your dissatisfaction to my attention and my sincere apologies for all. Such poor service is unacceptable and please be assured that the individuals concerned will be dealt with by the Heads of Department as necessary.
Sydney, I have sent through our Conference e-brochure to above recorded email address *** and will also personally contact you after 08H00 this morning to see if I can be of any further assistance to you.
My sincere apologies again and I assure you of our commitment to service excellence.
Yours Sincerely
Sharon Hunink
Group Marketing & Sales Manager