1 reviews | Active since Jul 2019
Poor service
Indaba hotel could have been so good, but unfortunately certain things has caused for me to never return again. I accidentally spilled some drops of sauce on the floor while dishing up breakfast, I told the servant and ask for a serviette to clean it, she gave me toilet paper to clean it my self and said next time I didn’t need to bother her, there is serviettes in the corner that I can get myself, I don’t mind cleaning and I did clean it to prevent anyone from stepping on it or sliding on it, but any good restuarant / hotel would have quickly mopped it up and not let the client pick it up while standing with their plate of food. Just to top it up, all food was cold, only thing that was warm, was the eggs that were made in front of you.
At dinner I had to take my empty plates to the waiter as she was collecting empty plates on tables around me but continuously neglected to take mine.
Dinner is from 18:00 to 21:30 at 20:00 there where no more lamb chops and upon request they just said sorry there is nothing left pick something else, although its served as part off the buffet.
My room had coffee and sugar for the day, next day it was not replaced so seems like 4 sugars must last me for a 3 day stay.
I have to say the receptionist and the driver that drove me to the restuarant was very nice, but Indaba will not see me again!
Thank you for taking the time to let us know about the challenges that you are experiencing - I can assure you that this is certainly not the norm and your complaints will be addressed with relevant HOD's, and corrective action will be taken as necessary. We have noted that you are currently an in-house guest so our GM, Malcolm Bone will make contact with you, and we look forward to resolving all to your satisfaction. Please do remember that you can call our reception from your room at any time should you have any housekeeping requests or experience any maintenance challenges during your stay - this will allow us to resolve all quickly for you.
Likewise, should you experience less than satisfactory service at any of our restaurants or other outlets, please ask for immediate assistance from the manager on duty who will gladly assist in resolving all where possible.
Thank you for your kind comments regarding the friendly service from our Receptionist Rory who checked you in and also our driver, Bafana who drove you to our Chiefs Boma Restaurant for dinner - we will certainly pass this on to them
We look forward to resolving your concerns as noted and assure you of our commitment to service excellence
Yours in Hospitality
Sharon Hunink
Group Marketing & Sales Manager
Thank you for taking the time to let us know about the challenges that you are experiencing - I can assure you that this is certainly not the norm and your complaints will be addressed with relevant HOD's, and corrective action will be taken as necessary. We have noted that you are currently an in-house guest so our GM, Malcolm Bone will make contact with you, and we look forward to resolving all to your satisfaction. Please do remember that you can call our reception from your room at any time should you have any housekeeping requests or experience any maintenance challenges during your stay - this will allow us to resolve all quickly for you.
Likewise, should you experience less than satisfactory service at any of our restaurants or other outlets, please ask for immediate assistance from the manager on duty who will gladly assist in resolving all where possible.
Thank you for your kind comments regarding the friendly service from our Receptionist Rory who checked you in and also our driver, Bafana who drove you to our Chiefs Boma Restaurant for dinner - we will certainly pass this on to them
We look forward to resolving your concerns as noted and assure you of our commitment to service excellence
Yours in Hospitality
Sharon Hunink
Group Marketing & Sales Manager