Poor Service

Good day I was at Indaba in September for a ladies weekend. I enjoyed it thoroughly, so I decided to book for myself and hubby. However this time around highly disappointing. We stayed in Room504, the fridge so old and ****py had to force close, the room was full of dust, not sure when last the floors were cleaned. Then sitting at the swimming pool for the day had to get our own beverages, no bar nearby when you call room service very unhelpful. Then we realised why no one was at pool area because in the heat you could not get drinks or food, big gap to make more money. On Sunday we were a lot of people at pool, again struggling for service, lucky a waiter by the name of Benjamin came to all’s recuse and started helping.

The breakfast was also worst experience ever we had to beg for someone to assist with getting in at breakfast area no one to seat us, then the waiter was highly unhelpful couldn’t even get coffee or toast out of her. Could ask no employees for help. What I realised too many non-residents therefore the residents get treated like **** because no tips or payments will be received from hotel guests.

Will not be recommending anyone to Indaba after this weekend. Thank you kindly Shannon