1 reviews | Active since Apr 2018
Horrible service
I booked the master class with Gin School at Indaba Hotel in Fourways. The booking went through and money was deducted from my account and I even got an email to confirm. I received a call to let me know that the Gin Masterclass is full and my booking has been cancelled even though the booking went through. I asked for a refund and I was told that for now the booking will be moved to the following week in the interim since I have to wait for the person to get to the office for them to process my refund( even after I expressed that I want a refund if my booking is being cancelled). It has been 3 days and my refund has not been processed. After such bad service, I still have to wait to get my money. It has been 3 days already.
Thank you for bringing the challenges that you experienced with our online booking system for Gin School to our attention - we do apologies for any inconvenience caused and trust that the refund has reflected in your account.
As noted, payments are made to DinePlan and not to the Gin School and this needs to reflect in correct bank account (host) before refunds can be authorised to safeguard against *****.
We do hope that you will consider re-booking at our Gin Sensorium on an available date as do believe that our Gin Master Class is a must do for any gin *****s - the combination of art and alchemy in creating your own unique gin is a really fabulous experience.
Our June Collab Partner is Old Packhouse, a Tzaneen-based Distillery; and Cape St Blaize joins us in July for 3-months - this is the award winning Stilbaai Gin Distillery
Apologies again for any inconvenience and we do hope to welcome you to our Gin School soon
Kind Regards
Sharon Hunink
Group Marketing Manager
Thank you for bringing the challenges that you experienced with our online booking system for Gin School to our attention - we do apologies for any inconvenience caused and trust that the refund has reflected in your account.
As noted, payments are made to DinePlan and not to the Gin School and this needs to reflect in correct bank account (host) before refunds can be authorised to safeguard against *****.
We do hope that you will consider re-booking at our Gin Sensorium on an available date as do believe that our Gin Master Class is a must do for any gin *****s - the combination of art and alchemy in creating your own unique gin is a really fabulous experience.
Our June Collab Partner is Old Packhouse, a Tzaneen-based Distillery; and Cape St Blaize joins us in July for 3-months - this is the award winning Stilbaai Gin Distillery
Apologies again for any inconvenience and we do hope to welcome you to our Gin School soon
Kind Regards
Sharon Hunink
Group Marketing Manager