CR
Cheyne R

1 reviews | Active since Jul 2011

28 Nov 2022, 10:36

********** Dining experience at restaurant - Indaba Hotel Fourways

It was the worst customer and dining experience I have ever had at any hotel restaurant or any restaurant for that matter. The food was tasteless and bland with many of my colleagues not even finishing their food. They never had half the food that was on the menu despite us booking weeks in advance based on the menu. you can see by the half written menu that was the only things we could order. We were told this after sitting down for 40 minutes and were ready to order from the main menu. The staff were rude and took us nearly an hour and a half to get our starters. the waitress was arguing with my colleagues husband over his order and telling another guest that the bread crumbed hallumi is gluten free?? We will never be going anywhere near that hotel again.

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Replies (1)
Indaba Hotel And Conference Centre
Indaba Hotel And Conference Centre's reply28 Nov 2022, 16:02
Official
Thank you for bringing your dissatisfaction with your recent event to our attention - we are disappointed that you did not enjoy your experience with us and can assure you that this is not the norm.

Kindly advise the date of your event, group booking name and restaurant where your event was held as unfortunately we have no record of your name thus unable to investigate further - alternatively you are welcome to forward further information directly to our GM, Don Jesseman for review and action

Our apologies again and we look forward to resolving your complaint and hope to welcome you back to the Indaba Hotel Fourways soon

Kind Regards

Sharon Hunink
Group Marketing