1 reviews | Active since Jun 2019
Double charged
On the 6th December 2024 I made a booking online while inside your premises. The prices online were lesser so I didn’t make the booking at the raception but I used Booking.com I entered the first card details and got a error message “we weren’t able to charge the card” I pressed okay and entered different card details and the payment went through and I got confirmation. After few minutes the payment went off again from the first card details, I went to the receptionist to explain and was told I have to query this with Booking.com I stayed a night and checked out in the morning. I queries this with Booking.com which I’m not getting any joy, I’m told they have to query this with you which they did but you are not giving feedback. This is frustrating, I stayed one night in one room but got charged twice!!!I want my refund Confirmation number: *** Pin : 8133 Confirmation Number: *** Pin : 4655
Guest : Pertunia Maphanga ***
Our Front Office Team has been in contact with you as promised and we do hope that all has been resolved to your satisfaction. Kindly note for future reference that queries regarding online bookings must be made directly with booking platform as hotels are often unable to assist with disputes. Please remember that, whilst you may find better deals online, we always recommend that you book directly with hotels to ensure best service and easy dispute resolution. For future bookings and for best rate available refer to our website and click on the "book now" button and follow prompts
We look forward to welcoming you back to Indaba Hotel Fourways soon
Kind Regards
Sharon Hunink
Group Marketing & Sales Manager
Our Front Office Team has been in contact with you as promised and we do hope that all has been resolved to your satisfaction. Kindly note for future reference that queries regarding online bookings must be made directly with booking platform as hotels are often unable to assist with disputes. Please remember that, whilst you may find better deals online, we always recommend that you book directly with hotels to ensure best service and easy dispute resolution. For future bookings and for best rate available refer to our website and click on the "book now" button and follow prompts
We look forward to welcoming you back to Indaba Hotel Fourways soon
Kind Regards
Sharon Hunink
Group Marketing & Sales Manager