client service

I booked a reservation for the 24th of July at the tasting room, it was a Wednesday date night and paid R445. As per the advert on the website this was supposed to be Wine & Chocolate pairing for 2 people as well as a Cheese & Meat platter to share. However when we got the venue the lady (Palesa) that was doing our tasting mentioned that our date night didn’t come with the platter and that it was only the tasting. After we showed her how we chose the date night on your website, she had no answers as why our date night did not come with the platter (and Chocolate) paring. We asked to see the manager to explain to us, she said that no manager was available to assist. We had to pay an additional R220 for the platter separately on top of the R445 that we had already paid as per website advert. Palesa from your tasting room said she will get someone to give me call, I assume for a refund or atleast to get answers that she (Palesa) could not provide. To this date no one has ever made contact with myself on this issue. The reference is: CC*** as received after making the payment online, hoping it will help to trace the matter on your systems. Hope to hear from you soon.