ES
Eliza S
1 reviews | Active since Jul 2015
18 Aug 2015, 14:22
Bad customer service when checking in
Last week we stayed 2 nights in the hotel. Not again! On arrival, the reception staff was not friendly at all and did not even welcome us. We received no direction to our room and had to walk around for 15 min to find our room number (900's). Nobody bothered to ask if we needed any help with our luggage or kid's stroller. Not good for a hotel where you pay at least R1500 per room. The breakfast staff was great!
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Replies (1)
Indaba Hotel And Conference Centre's replyOfficial
18 Aug 2015, 15:11Hello Eliza Spouse,
Thank you for bringing the poor service that you received at the Indaba Hotel, Spa & Conference Centre to our attention as it is only with constructive criticism such as yours that we are able to achieve and maintain the service excellence for which we are renowned.
Your experience is unacceptable and corrective action will be taken to ensure that such poor service is not repeated. Please could you send and email to *** with your surname and check in date so that I can personally investigate all.
I look forward to hearing from you soonest as would like to resolve all.
Yours sincerely
Sharon Hunink
Group Sales & Marketing Manager
Thank you for bringing the poor service that you received at the Indaba Hotel, Spa & Conference Centre to our attention as it is only with constructive criticism such as yours that we are able to achieve and maintain the service excellence for which we are renowned.
Your experience is unacceptable and corrective action will be taken to ensure that such poor service is not repeated. Please could you send and email to *** with your surname and check in date so that I can personally investigate all.
I look forward to hearing from you soonest as would like to resolve all.
Yours sincerely
Sharon Hunink
Group Sales & Marketing Manager
Indaba Hotel And Conference Centre's reply18 Aug 2015, 15:11
Official
Hello Eliza Spouse,
Thank you for bringing the poor service that you received at the Indaba Hotel, Spa & Conference Centre to our attention as it is only with constructive criticism such as yours that we are able to achieve and maintain the service excellence for which we are renowned.
Your experience is unacceptable and corrective action will be taken to ensure that such poor service is not repeated. Please could you send and email to *** with your surname and check in date so that I can personally investigate all.
I look forward to hearing from you soonest as would like to resolve all.
Yours sincerely
Sharon Hunink
Group Sales & Marketing Manager
Thank you for bringing the poor service that you received at the Indaba Hotel, Spa & Conference Centre to our attention as it is only with constructive criticism such as yours that we are able to achieve and maintain the service excellence for which we are renowned.
Your experience is unacceptable and corrective action will be taken to ensure that such poor service is not repeated. Please could you send and email to *** with your surname and check in date so that I can personally investigate all.
I look forward to hearing from you soonest as would like to resolve all.
Yours sincerely
Sharon Hunink
Group Sales & Marketing Manager