1 reviews | Active since Sept 2018
A disappointing stay at the Indaba hotel
What a disappointing stay! Shower and bath taps didn't work on the first night, had to wait until 11pm for maintenance to fix it. Bedside lamps not in working order. Tea cups were still dirty from previous guests. Staff are not at all helpful. The hotel offer a shuttle but do not specify that they only drop off at Dainfern. My driver drove off leaving my on the pavement in the middle of Dainfern alone. Really not impressed by my stay. Definitely will not be returning.
Dear Aimee-Kate
Thank you for taking the time to bring the problems you experienced during your recent stay at the Indaba Hotel to our attention as it is only with constructive criticism such as yours that we are able to achieve and maintain the service excellence for which The Indaba Hotel is renowned.
Aimee-Kate, the less than perfect service which you experienced in your dealings with our Shuttle Service is unacceptable and we have investigated all as promised and have taken the necessary corrective action to ensure that such poor customer service does not occur again. Our Shuttle drop off and collection point is Dainfern Square (Shopping Centre), but certainly we are able to assist with a drop-off in Dainfern Ridge Estate by prior arrangement and apologise for any miscommunication.
We have also noted your complaint regarding the poor cleanliness and maintenance of your room and will certainly address this with the relevant Department Managers.
Aimee-Kate, as an apology for the poor service experienced at the Indaba Hotel and as a gesture of goodwill, we would like to invite you back to the Indaba Hotel for a 2-night stay for two (2) people inclusive of accommodation and breakfast so that you can experience Indaba service as it should be – excellent.
The above offer is valid from 01 October 2018 to 31 August 2019 only and is subject to availability. Once you have decided on a date, please let me know so that I can co-ordinate all for you.
Please accept my sincere apologies once again and we look forward to welcoming you back to The Indaba Hotel in the not too distant future.
Yours Sincerely
Sharon Hunink Group Marketing & Sales Manager
Dear Aimee-Kate
Thank you for taking the time to bring the problems you experienced during your recent stay at the Indaba Hotel to our attention as it is only with constructive criticism such as yours that we are able to achieve and maintain the service excellence for which The Indaba Hotel is renowned.
Aimee-Kate, the less than perfect service which you experienced in your dealings with our Shuttle Service is unacceptable and we have investigated all as promised and have taken the necessary corrective action to ensure that such poor customer service does not occur again. Our Shuttle drop off and collection point is Dainfern Square (Shopping Centre), but certainly we are able to assist with a drop-off in Dainfern Ridge Estate by prior arrangement and apologise for any miscommunication.
We have also noted your complaint regarding the poor cleanliness and maintenance of your room and will certainly address this with the relevant Department Managers.
Aimee-Kate, as an apology for the poor service experienced at the Indaba Hotel and as a gesture of goodwill, we would like to invite you back to the Indaba Hotel for a 2-night stay for two (2) people inclusive of accommodation and breakfast so that you can experience Indaba service as it should be – excellent.
The above offer is valid from 01 October 2018 to 31 August 2019 only and is subject to availability. Once you have decided on a date, please let me know so that I can co-ordinate all for you.
Please accept my sincere apologies once again and we look forward to welcoming you back to The Indaba Hotel in the not too distant future.
Yours Sincerely
Sharon Hunink Group Marketing & Sales Manager