A Bouquet for the Indaba Hotel

<p>A big Bouquet and thank you to Rob Mickel - MD of the Indaba. I attended a one day training session and had a complaint which I sent directly to the Indaba. Rob called me the same day and was most apologetic and keen to make up for my bad experience. He did so and went above and beyond. In South Africa good service is the exception not the norm and an MD who cares about his customer, interacts with them directly and wants them to have a good experience to make up for a bad ones,is even better.</p> <p>The indaba has many things going for it which is why it is an institution.</p> <p>Well done and Thanks again Rob - much appreciated.</p>