Totally frustrating

I am extremely disappointed with the service I have received. In order to even submit this warranty claim, it took 3 hours and hundreds of calls later. Finally when someone called me, I was told my laptop would be collected by RTT couriers. That was Tuesday 3 March. Today is the 11th of March and still no collection has taken place. I have called numerous times to follow-up only to be told that the courier are coming "tomorrow". Still no show. I was told that this was an on-site warranty, and yet I am having to send this computer away. On top of that, Dion Wired have now told me today that I need to DRIVE to take the computer in to the store it was purchased from. I am so confused, an onsite warranty is just that, ON-SITE. My nearest Dion Wired is over 150kms away from me. I only bough this computer from Dion Wired as I was told the warranty was on-site to avoid having to travel to drop it off for repairs. I would not have bought from Dion Wired if I had known about this run around.