STILL WAITING FOR WARRANTY CERTIFICATE!

I have purchased my laptop at Dion Wired in Jan 2019. I emailed a woman from the call center for my warranty certificate. I emailed her the required information and have not heard from her. I've sent a follow up email to ask if my certificate has been processed as I need this warranty. She responded with a very unprofessional email asking for the correct serial number. A week went by and no certificate. I called the customer service line asking for her. After a long wait, she finally answered the call sounding very rude and disgusted, like how do I dare to call her and to follow up with my certificate. After a very disappointing conversation, I still have not received my warranty certificate.

On the 15th June 2019, my hard drive has stopped working and gave me a lot of problems. I called the customer service line again and another woman advised that my information was not logged nor processed by the first woman and that I need to return my laptop to Dion Wired. I immediately emailed her the information, also no response. I went to Dion Wired, the staff advised me that their technician is not working today, I was desperately in need of my computer, as I am writing exams the following Tuesday.

No one could help me out of this situation, but luckily Computer Mania was very helpful, professional and COMPETENT to help me in my hour of need.

Please advise how soon this problem can be solved?