Paying for Insurance

<p>So roughly about April I tried contacting this company as I'm paying insurance on my laptop. My Laptop has been messing around. They asked for my warranty certificate which I sent to them. This warranty only expires in April 2017 but yet 2 off their "highly qualified" staff have told me it is expired and can not be claimed for or fixed. As far as I understand insurance, if you are paying for it and it breaks they have to have it replaced. I'm a student and use my laptop for studying and for notes so now I don't know anymore cause clearly this company has a different outlook.</p> <p> </p> <p>I am utterly appalled with the service I have received from this company and will never ever advise them to anyone cause clearly they don't know how to treat a customer.</p>