PATHETIC INCREDIBLE SOLUTIONS SERVICE AND RUN AROUNDS

I purchased and Ienovo I7 in May 2018. This laptop is pathetic to say the least it shuts down randomly throughout the day. Upon purchase of this laptop I had and HP I5 and was advised that I should purchase an I7 for my small business as it is faster. This was not the case. I logged a call in December 2017 and was told on 3 occasions that someone will come out dates and times where set to no one arriving. This laptop has a 3 year on site warranty which was registered on purchase. I have been send back and forth between, lenovo, dion and incredible solutions . I have pages of names and numbers. Eventually Incredible solutions who was responsible in the first place said that they would come out. Too date I await. I then requested to speak to the CEO Heinrich Villiers when I was put through to Martie Skitter his PA this was after speaking to headoffice Rabia and so many others who promised that the manager from this branch will contact me and never did. This was escalated to Martie and she assured me that the manager will have this resolved yesterday. Well I called again today and told her that no one had contacted me and that I would now like to speak to the CEO as clearly if managers do not listen to the CEO PA then who else are they going to listen to. She assured me that a manager will call me and the CEO will call me back. A few minutes later another technician called me of whom I have no faith in as they simply do not pitch when they set appointment and time is money in my small business. Furious I called her back to let her know that a technician called me. Yes I did raise my voice as it seems that the PA doesn't get the fact that even the manager of this department does not keep their promises. I am the customer and I have the right to raise my voice especially if I have been shunted around since December and to date no resolution or no fix. She told me she will put the phone down on me. I responded you do just that, as it is clear that this time you stuffed up and you promised the client that a manager will contact me which did not happen. I then called to tell you that and you assured me again that a manager will contact me and clearly that did not occur. It is so clear that a fish rots from the head down. CEO take charge of the pathetic customer service your company is providing small business like me. I was called back by your PA to be told that if I don't want to speak to the technician they cant help me. Don't tell your customers to expects calls from your CEO and managers and not fulfill your promise especially when your customers have exhausted all other options. As far as I am concerned Martie you are a person of words and do not full fill your promises being the leader of the companies PA this is where all the problems start. If people in leadership role do not fullfill their promises I don't expect junior staff to keep their appointments either. I am now convinced that Lenovo,Dion and incredible solutions strategies is to irate the customer and not provide a service so that the guarantees and warantees can expire and you can continue making money on faulty products you provide your customers with. Also take not that the customer service number changed and there was no accountability for that as well. I have never in the last 5 months received a call regarding my laptop solutions just excuses as to why they cannot help and don't pitch.

I WILL SCREAM ALL I WANT AS IT IS MY MONEY AND MY TIME THAT YOU ARE TAKING UP. Correspondence and people I spoke to since December 2017 with dead ends. ********** ********** 462 ********** 194733 Lenlatha ********** 273 Lenlatha referred me to number that don't exists ********** 733 spoke to Nonku said she will get someone to call back no one did Tried Lenovo ********** 500 left message on voicemail to no one calling back Technician that was supposed to arrive since December and did not bother to cancel Tshepiso ********** 000 who informed me that I need ram and that the warranty will be void if anyone else installs it. He also stated that he will bring the ram when he arrives and we can sort out costs involved. After escalating on facebook Lenovo was told that laptop is out of warranty (joke) as my proof of purchase shows differently. Chatted to Chris also a total dead end Got an update from FB dionwired no name also vague Rabia ********** 73 pathetic service all round kept referring me back and forth. refused to provide CEO details. Martie Skitter PA to CEO false promises ********** 600 is not trained to deal with irate customers.

Mrs Naidoo