No customer support - soddy service

<p>I purchased a laptop for my daughter earlier this year from Dion Wired and took the additional warranty from Incredible Solutions. Later, after an accident, the screen went blank but we were able to run it on an external monitor. A few weeks later this also went down. I logged a call and the technician came around at the beginning of October to pick it up (this took about 2 weeks). After several trips up and trip (and 5/6 weeks passing) the laptop finally arrived back, working on an external screen. When he left, we realised that the computer was not charger. I sent him a message asking why, he promptly ignored this. I then took the charging cable into Dion Wired at Greenstone and they tested it and told me it was faulty. I asked to buy a new one. They said I can't . It had to be ordered through Incredible Solutions. I called Courntey - and placed an email with her on 16 November... to get a quote for the cable. Today is December 1 - Still nothing. I am so frustrated. Almost 10 days just for a cable? Two months and the machine is still not working? Shocking service. I won't be buying anything at Dion Wired again!</p>