I want everyone to know what I'm going through

<p>Hi, </p> <p>I called on Monday to find out why I still don't have a laptop after more than a month of giving Incredible Solutions (IS) my laptop in exchange for a new one, or a tablet.</p> <p>I decided that, because my laptop is still under warrantee, I'd like to have it fixed (at no cost, obviously) and returned to me immediately. I have explained that I am a postgraduate student and a laptop is a necessity in order for me to successfully complete my studies. However, this has fallen on either deaf, or unsympathetic ears at IS.</p> <p>When I spoke with your assistant, Prince, on Monday, he told me that he needed my Proof of Purchase for the laptop. Your department had received the "Tax Invoice" reproduced by Game Stores (who had lost my POP after returning my laptop, unfixed, due to their need for the charger, which I had lost) in mid-February so Prince's is not a good excuse as to why I am struggling to get by academically due to your department's unwillingness to assist me over the last two months.</p> <p>Prince said he would try to see whether Lenovo would accept the Tax Invoice and call me with feedback yesterday. How can this be, when you, Bonke, had told me that Lenovo had rejected this same tax invoice "immediately"? Nevertheless, still having faith in IS, I told Prince to give me feedback next Monday (I couldn't afford to give him until the next day, because I have no reason to trust your department to be reliable).</p> <p>The purpose of this e-mail to convey my frustration with IS' delay in resolving this issue. I also wrote to tell you that I can confirm that the laptop was purchased on the morning of the 27th of June, 2016 at the Game Stores in Rosebank, in order to assist Prince to 'find my POP on the system', according to his words when we spoke on Monday.</p> <p>Patience has worn thin and my trust, eroded. I would like feedback as to what has been done in respect of this issue between Monday (27/03/2017) when Prince and I spoke and today (31/03/2017).</p> <p> </p> <p>Regards,</p> <p>Lindelwa</p>