ZERO SERVCE ????

I order a TV from a branch 20 minutes from my home, due to the size of the TV I opted for delivery. 4 Days later I have no clue when this TV will arrive & absolutely no one at Incredible Connection can give me any info. It is like the mystery TV out there somewhere??? I eventually decided it would be quicker to collect the myself - they tell me this is impossible - it has to be delivered. FOR A COMPANY THAT PRIMARILY DEALS IN COMPUTER EQUIPMENT TO BE THIS DIS-ORGANISED & COMPLETELY USLESS IS REALLY SCARY........I DON'T THINK I WILL EVER DEAL WITH INCREIBLE CONNECTION AGAIN !!!!!!!!!