Zero customer service for online and canal walk store

My son who’s a student saved up some money to buy an item online, it was delivered on 24 March 2022, he soon discovered he wasn’t happy with the item, and tried to return it on Sunday 27th March 2022 at canal walk branch. We were told that the box was torn (the only way to open the box by the way) and will be deducting 15% handling fee, we said ok. Then they proceeded to print out a form to fill in, we needed to bring a bank statement showing the amount paid to them? How Do you dispatch items that have not been paid for??? Why!!! Then it takes up to 30 days for this refund to take place!!! I have asked for the manager Amien at canal walk, but was told he was ‘busy with something’ doesn’t give a **** about a live client waiting in the store! Why are you the manager?? This is not the first poor pathetic experience at this place. I will NEVER EVER purchase nor recommend anyone to buy anything at this place!!! You are a disgrace to the online shopping world. Takealot beats you hands down!!!! And to top it all, when you call, you get cut off a few times. Same with head office call centre!!! Don’t be surprised if your shop closes down in future