Zero Communication and Endless Delays

Coming here to write the exact same review as everyone else. My order was placed on 1 December in the morning, and it was with the courier on 2 December. It was marked as “out for delivery” on both the 4th and the 8th, yet somehow delivery wasn’t possible either time.

Not a single email I’ve sent, nor any “contact us” form submitted through their website, has been answered. The agents on WhatsApp and Instagram just keep telling me that the parcel is with the courier and that they’ll let me know when delivery will happen. They apparently can’t give an ETA or even communicate with their own couriers. Negative comments on their Instagram and Facebook posts are being deleted, so more people will likely end up struggling with the same issues because no one can be warned.

I don’t mind a delivery delay, it happens. What gets me is the complete lack of updates and support. We basically have to accept that no one knows what’s going on. I’m panicking because the delivery address closes on the 11th, and if they don’t deliver before then, I already know it’ll be delayed again.

Unacceptable service! I have never been this upset and frustrated.