ZAIN with a horrible attitude

I bought a HP laptop (Brand new) in January. I bought it online and I opted to collect it at the store. i collected it and went home. I bought this laptop for school. So 2 weeks back i switch it on and it the keyboard was malfunction. I didnt go past set up. Sunday i took it to the store and they try to sent it and it did the same thing. Then i was told by Zain that i should have brought it within 14 days. And i asked who told me that. He says it gets written on the slip if you buy at the store. and since i bought it online he basically cannot comment on that. His exact words, this after he has given me attitude and shrugging his shoulders " I cannot take a blame for someone else that didn't tell you when you collected". No remedy offered, nothing. I then ask to speak to someone who would try and assist because he obviously works for ZAIN and not INCREDIBLE CONNECTION. An i kept telling him that, i understand and take acccountability for not reading whereas nobody tols, but also they have a responsibility to advise that, and would appreciate for this be sorted a bit sooner as school is starting. Did he not shove me with process that they didn't even follow. I even stated that, yes there are process and currently he is dealing with a human and not process, of which the store still didn't follow up. A simple " let me book it in and i will trying to put it as importance to try expedite the time" would made a difference, not him shrugging his shoulder and telling me about process that was not even followed by the store.

Now I am getting an SMS that it was only booked today and not yesterday and also that it is in for Repairs. I was told that it will be taken to the supplier with is HP. I bought a new laptop, i do not want a repaired laptop, it is defected!