You have my money and won’t give it back

At the beginning of March I ordered and paid online for a Kindle from Incredible Connection. I immediately realised I had ordered the wrong Kindle and requested cancellation. The order was cancelled and the Kindle was never delivered, yet it has now been over two months and I still have not been refunded.

I dealt with Phetile at the Rosebank branch, who repeatedly assured me the refund was being processed. I provided my bank details and even a bank confirmation letter as requested, but despite countless follow ups by email and phone, I still have no refund and now receive no response at all.

This is completely unacceptable. I expect someone from Incredible Connection to contact me urgently and process my refund without any further delay.