1 reviews | Active since Apr 2014
XBox One Promo - \Promise Voucher"not honoured """
I went to the Menlyn branch to get an XBOX One FIFA special as advertised. They said they were out of stock so I got a \Promise"voucher...which states \""we are sorry we didn't have the advertised product you came in for. This voucher records our promise to contact you as we receive your chosen product.\"" So I asked does that mean they would honour the special when the units arrived. \""Yes\"" I was told.<br> <br> The period of the special came and went and ...no call. So I called them. One excuse after another and finally Aubrey (the salesman) told me the product has been discontinued and they cannot supply! Really? XBOX One discontinued.... <br> <br> Unbelievable...! Perhaps the company should be called \""Incredible Disconnection\"" if that's how customers are treated.<br> <br> <br> <br> <br> <br> """
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 722924.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 722924.
Thanks and kind regards,
Customer Resolution Center
