AP
Alex P

1 reviews | Active since Nov 2010

22 Dec 2015, 11:11

Xbox one bundle not available as advertised.

I tried to purchase an Xbox one bundle the one for R3999 on the 18th and all the stores including on-line were sold out. I have a pamphlet showing that the deal is valid from the 16th to the 24th of December, no where does it mention \While stocks last"<br> <br> I also called the call centre yesterday to raise a complaint on the matter and was told that I would receive a reference via email which still has not come through.<br> <br> I find this to be in bad taste! Please resolve this and provide feedback to your customers.<br> <br> Alex """

0
Replies (2)
Incredible Connection
Incredible Connection's reply22 Dec 2015, 13:06
Official
Hello alex3458,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is 722678.


Thanks and kind regards,

Customer Resolution Centre
AP
Alex P's update15 Jun 2016, 16:24
Reviewer Update

Thank you Incredible connection for ressolving this earlier this year! You kept your word and changed my view of the brand, great work!