X-Box one warranty not being honoured and very poor service from Incredible connection

<p>In December 2015 I purchased an X-Box one and game bundle. The invoice stated '2 year warranty'</p> <p>Last month, October, the controller started playing up and then refused to switch on. I went back to the store and was told to contact Microsoft directly??? I did not buy the machine directly from Microsoft, I boult from IC. Anyway, so iwent home and went online with Microsoft support. After giving then all the required details, serial numbers etc, we were told that the warranty had expired before the date of purchase!!! I think the date given was Mid 2015.</p> <p>We advised them of our purchase date and they asked for a copy of the invoice. I sent this through, and we never heard anything. </p> <p>I followed up last week and was advised that the warranty is still expired!!! </p> <p>I then called IC on Thursday 24 November to log a complaint. (There is no direct link to complaint on their website)</p> <p>I was told that i would recieve a call within 24 hours.</p> <p>Guess what, no call.</p> <p>I called again on Monday 28 at 11.28, and was again promised a call back within 24 hours.</p> <p>No call back has been recieved.</p> <p>The X Box and controller is less than 1 year old and I do not expect to have to buy another one. </p> <p>I and also shocked that MS have the warranty recorded as expired.</p> <p>Do the right thing IC and replace my controller!!</p> <p> </p> <p> </p>