Wrong product, but no care to resolve it!

I have a few stores which I use for online shopping and has been very reliable. So when I saw a product my son wanted for his birthday I thought easy process. O ordered it 3 weeks in advance that with any delays it will still make it one time. Never again will I ever use Incredible connection online or instore shops. Never seen anyone so poor in their service to me as a customer and this during these difficult times.

I ordered the item and received good feedback to when it was dispatched, etc.

I received the item on a Friday afternoon when I got home and when I opened it, it was the wrong item. I went online and send a mail as per the instruction for a return. With Monday being a holiday a left it till the next business day.

Tuesday morning I decided to do a live chat communication as well just to ensure I can get this sorted soonest as the birth was the Friday. I received a reference from live chat agent, *** and then there stood I would be contacted with 24 hours. The following day nothing which is 24 hours later no one called me. I waited till the next day the Thursday and I called the customer care number. The lade took my order number and said I must ols she will check and boom my call was disconnected. Tomorrow is the birthday and I dont have the item that I bought 3 weeks ago. Was the wrong item shipped to me, and via 4 methods no one called me back at all, and when I called I was disconnected.

Please stick to the Takealot's of the world keep away from IC as you might not ever get help like me.