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Shaune E

1 reviews | Active since Oct 2014

31 Oct 2015, 05:54

Wrong Pc Specs than what was advertised

Yesterday e went to the store to specifically upgrade to a laptop that has a Dedicated GPU. We were told that we are not allowed anymore to apply for a Laptop that has greater value than R9999 so we settled on one that was in that range, On the adverti*****t it said that the Dell 3543 I5 would have a Geforce 840M GPU just to find out that it has a 820M GPU now for me that makes some difference especially for the use that I need it for. Please note that I will take this further as I drove from where I stay to Vodaworld and I do not feel like this is a \small"printing mistake. I have already signed a contract for the wrong Laptop. Please would someone contact me to rectify the issue at hand"

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Replies (1)
Incredible Connection
Incredible Connection's reply31 Oct 2015, 09:43
Official
Hello shaune81,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 721112.

Thanks and kind regards,
Customer Resolution Center