1 reviews | Active since Nov 2014
wrong banking info listed on my account
Good day<br> <br> In January 2015 I bought a laptop from I C. I took it on a loan basis over of 36 months. This was done at the cradle stone mall branch. All went well up to the point where the debit order was suppose to be deducted from my account. Well in January the loan agent at the branch told me that the first instalment will only be paid on the 2nd on March 2015, I was more than happy with that. After the 2nd of March I noticed that the instalment was not paid, I phoned IC and they told me that it did not go off as planed. After a week IC HQ phoned me and asked me when I will make the payment. I told them that the debit order did not go of my account and that they need to check my details. After some time Cradle stone mall IC phoned me to confirm my bank account details. At the store my details were fine on the paper work but HQ made a mistake, they entered a ABSA BRANCH CODE and not my FNB BRANCH CODE. I went back to the store and myself and the finance agent confirmed my details again, after that he mailed it to HQ and they need to fix the mistake. <br> <br> Now HQ keeps on phoning me to verify my account details. PLEASE GET IT SORTED<br> IF NOT I will return the Laptop
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 716529
Thanks and kind regards,
Veni Byers
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 716529
Thanks and kind regards,
Veni Byers
