WoW Incredible Connection
i went to the store in Middelburg Mall. The consultants was very friendly and helpful. I went to buy a Samsung tv cause it was on special and it ended that same day. I saw this online and it also said that they have stock in the store at Middelburg mall. I got there and they did not have stock. The option was to get it from the warehouse. I did not mind that as long as i will be getting it for the same price. Now the issue started when they said i am liable for the delivery fee from the warehouse to the store. My question is why do i need to pay for the delivery. If it was from the store to another address its understandable. They informed me that it is standard procedure. How so cause online you had stock in the shop but in the shop was no stock. Incredible Connection please sort this out...the client cant be liable for receiving stock from the warehouse. Worst part another client bought a tv worth over 30000 if im not mistaken. He had to pay that delivery fee of 100-00. Why? The staff made a plan and got it from Hi-Fi Corp. Im happy with their assistance but not with their policy. Im speaking for all the clients that will face the same thing.
