Worst treatment I ever received [Vaal Mall]

Recieved an sms saying I'm provisionally qualified for R85000 store credit. Drive over 20Km to the nearest store (Vaal Mall). Walk in, no one helps me. I tell one person I got the sms, "You have to speak to that guy". I walk over to "that guy". Doesn't even look at me. Eventually after standing around for a while, I'm greeted with "Ja?". I give him all my papers and tell him about the sms. Doesn't respond other than take the papers and start looking at stuff. Next response is "ID". So I hand over my ID. Next thing he's not happy with my bank statements. After some pointless reasoning about how everywhere else I use my FNB verified statements, I give up and leave. Following week I return with new statement. Walk into the store, no one greets me, no one asks if they can help me. I walk straight over to "the guy". He's heavily focused and busy with something and doesn't aknowledge my existance. After about 5 minutes he goes and grabs a guillotine and starts cutting something. Turns out I had to stand there waiting for 5 minutes because he was busy making a single little price pamphlet to stick in a plastic stand to put over by the cell phones. Greeted again with a "yes?". I don't even talk back. Just hand over the papers at this point. Not happy with my statement again. I have to walk back to the bank and get that sorted. I come back. While he's busy with me his phone rings. He then leaves me there and dissapears to the back with his phone. Stand there waiting for about 10 minutes. Comes back and continues dealing with my info. Next words out of his mouth "Declined". This is the worst I've ever been treated in any shop I've ever been in. I can't believe I wasted my time thinking that Incredible Connection has changed in any way at all.