Worst Service I’ve EVER received.

I'm not the type to normally do this, but you can only push me so far. The worst service I've ever received:

I made an order through Incredible Connection on Friday the 15th of May, with the promise of receiving my Logitech G920 within "2-5 working days".

4 working days in and I check up on the tracking, the order hasn't moved yet. So I call customer service and after being put on hold for 16 minutes I am told not to worry as the order will arrive the latest Saturday. Guess what - Saturday comes and goes and my order still hasn't arrived.

I call in on Monday, only to discover that my order hasn't actually been accounted for at all, and the lady on line who was audibly embarrassed about the state of the company she was working for filed a complaint for me and told me to expect a call in 48 hours regarding the whereabouts of my order. Guess what - I don't get a call.

So I call again (3rd time now), and after explaining my situation the issue gets escalated to "management". I get a call back from an extremely rude "manager" and I am finally told that THEY NEVER ACTUALLY HAD STOCK OF THE LOGITECH G920. I am told that they will organise an alternative for me. When I asked for a refund instead he said that they will only be able to refund me if there are no alternatives (?). So now I am expecting an email that describes my possible "alternatives". And what do we think the chances of that email arriving are? So i have no choice now but to make this public. I am tired of waiting.

Incredible Connection has taken my money whilst not having a product to deliver this entire time. They have no idea when they will have the product in stock again and they have left it UP TO ME to find this out. In my opinion, this is tantamount to theft.