worst service

Recently l purchased a drone on Incredible connections website, l got the drone delivered to my house and was not pleased with size and performance of the drone. just like anyone before l buy something online l look at the return policy incase l dnt like it and l l quote .

Defects, Returns, Refunds & Guarantees 2.1. Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavor to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected. As a gesture our commitment to you we have established a 'change of mind/ peace of mind' return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act.

However when l got to the store in Canal walk the lady that helped with the return wanted to charged me 15% of the value of the item which we had to argue about until l opened the website and show her the terms and condition of the return policy. which really left me thinking how many people have fallen for such charges without knowing and is it that she was not fully understanding the return policy process never the less she looked like a manager of the store whom l as a consumer had to tell her when to charge the 15% as it only charged l quote 2.2. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition.

So is it that Incredible connections is not fully training its member or she just wanted to score a few buck from me later along am thinking how many people have been subjected to it. l myself would never buy again nor recommend your products if the stores are absolutely trying to ***** from us if we want to return