Worst Service ever received

Worst Service ever received, I am extremely disgusted by the tech support team at Mall of Africa. I purchased a canon printer on the 25 Feb 2024 and on the 10 May 2024 I had went into the store to book in my device for repair. The Tech Support Matome Nawa was so difficult to deal with he firstly argued the point that I had used generic ink on my machine which will void the warrant and I will be held liable for the repair. after much arguing I proved to him that I had purchased Canon Replacement 445XL/446XL/PG-446/PG-445/445/446 Ink High Yield via takalot on the 13th April @ R799 . By this time I was extremely upset and asked for the Manager, who did not share any compassion at all. The Manager asked the guy to book in the device and they then told me they cannot book in the device without my new ink cartridges. I then asked them for a replacement machine as my son is home schooled and currently busy with exams, they said they could not assist me with my request it was against their policy. I was told it would take up to 21 working days for the repair.

Yesterday 03 June 2024 I was called and asked to come into the store and pick up a replacement unit as the old unit could not be repaired. When I got to the store I firstly asked for my ink cartridges and the same Tech support Matome and Tony said they cannot do anything about my cartridges. I must take credit or a new printer and thats it. I asked for the Manager Mahlohonolo Matshabe who came through and did not share any thing further than what her staff mentioned.

I am so upset and disgusted by the service and staff of Incredilbe connection Mall of Africa. That I walked out and did not even receive my credit. I am by right due my cartridges back as they were not even a month old. As a customer I deserve customer care and support no just to be disregarded and have the staff laugh at you because they feel you are being difficult. As a consumer we have the right to ask for what is ours. The fact is that the cartridges cost more than the printer and what I ask for is what is rightfully mine.

We deserve to receive customer care and not to be ridiculed by staff.

From a very upset customer. Nadika Padayachee