WORST SERVICE EVER AT INCREDIBLE CONNECTION!!!!!!!!

Incredible Connection MALL OF THE NORTH!!!

If you ever think about going to Incredible Connection at mall of the North, WALK PASS and rather go to another Shop. Today I had the WORST experience. I bought my YOCO Neo on Sunday. Monday Was a Public Holiday and On Tuesday (Today) I opened the Box for the First time at work. The Yoco machine didn't connect, but we struggle with Connection in our area so we definitely think it doesn't connect due to the Connection in our Area. I then went back to the Store and asked for an Exchange and asked for the Newest Yoko Khumo. (They were both on a Special for EXACTLY the Same price - advertisedon GOOGLE). The person working at the exchange department in Store had the WORST ATTITUDE. He first Told us that they Cant exchange the Machine - They will have to send a Technician to sort out the Yoco. I then told him there is NOTHING wrong with the Machine, it is the area we Work at. I requested for an Exchange to the Khumo because it has 4G built in Sim and the Neo has a 3G sim. (The only reason why I took the Neo is because Im not a Fan of Touch Screen's - not Knowing that the 3G device won't work at all - and also not knowing at that stage that the Khumo is the Newest Device with 4G). - He THEN Told us that the NEO is the Best and Newest device. Before I went to the Store, I first did my research on Google to see why the device is not connecting, realising that the 4G is NEW. I Showed him on Google that the Khumo device is the Newest device. He got really Upset and told us we Can go home and Call YOCO Support because there is nothing he can do to help us. I told him that there is an In-Store Return Policy as well as a YOCO Return Policy. I had to Google the Terms and Conditions for Incredible Conmection and YOCO and Showed him. Again he said, Call Customer Care. I then told him To Call them bacuase they were very eager to sell something but when a Customer needs assistance, "there is nothing they can do". Eventually The Yoco Support team answered the phone after a whooooole While and they assisted us with exchanging the device in Store. They then wanted to Charge me the FULL amount on The Khumo becuase they didn't know it was on Sale - and they didn'teven know of such a device. Once AGAIN, I GOOGLED IT AND SHOWED THEM THE ADVERTI*****T. Long Story Short, I will NEVER Buy At Incredible Connection in Mall of the North again. I'm actually so upset that I will completely avoid ALL Incredible Connections. I also think this should be taken Up with YOCO - The way this Staff member carried on, put your Company (YOKO) in a VERY BAD LIGHT. I wanted a Full Refund instead and rather buy myself a Third Ikhoka Machine with the refund amount. I realized that the Problem is With Incredible Connection's Customer Service and not with YOCO.

Long Story Short: - Incredible Connection's Service is USELESS!!!! - The Person who "assisted" us has a **** attitude and he DIDN'T KNOW that there was a YOCO Khumo out. - The Khumo wasn't even on Display in-Store. They didn't know what Machine we were talking about and had to go look for Such a Machine at the Back - as to their knowledge the NEO is the BEST! - They Eventually found out that there was a NEWER model out at the back of their store. - They didn't know what The Price Was. - They were searching for prices, ALSO not knowing that this machine is on SPECIAL IN THEIR STORE. - Khumo Should Consider withdrawing their Product from this company or Send people to train them (If that is even going to help).

And INCREDIBLE CONNECTION. - YOU SHOULD APPOINT STAFF AND TRAIN THEM so that I don't have to Use my OWN DATA to GOOGLE THE Newest device that has been launched, the Name of the device, A PICTURE OF THE DEVICE, the EXISTENCE OF THE DEVICE, The Return Policy and Terms and Conditions of Incredible Connection and YOCO , The Price of the device and the SPECIAL OF THE DEVICE IN STORE!!!!

NEVER AGAIN!!!!!

Nedine *** ***