Worst service ever

I am struggling 2 months to log a Xbox warranty claim The manager refuses to help in any way his attitude is of I don't care its not my problem the first time we came in he was the the same with us Stuffed a Microsoftddocument iin my hand and told me to go and log everything myself He doesn't workwwith Microsoft compliants I don't understandwhy the product is being retailed without after sales service it's pethatic Two months after reporting to the shop still no response from them or Microsoft