Worst service ever

I ordered a Graphics card in store (Northgate) on Monday the 7th of November 2022. Still have not received it even though the branch they had to get it from is literally 22KM away (Mall of Africa). And it takes this long to get it? I then logged a complaint and will be another 24 hours if that to contact me about it. Highly upset about this and then I ask about why they take so long and all I get is "have a good day further". When I worked at their competitor Matrix warehouse, I would get the stock the very next business day for clients as that is good service. Clearly they don't know what that is.