Worst Service Ever!

I purchased a Muvit Q60 fitness band from Incredible Connection Fourways Crossing in December. The device was working fine, util I put it on charge on 10-01-2016. After this, the LED display on the device would not turn on. I took it back to the branch the following day, Monday 11-01-2016,and was assisted by the Tech Division. The Technician wanted to replace the item for me, but, did not have stock. He informed me that he would get in touch with his manager, and arrange for a replacement to be sent to his branch for collection. He told me that I would be contacted and informed when I could come and collect the replacement item. I wet back on the Wednesday to follow up, as I had had no feedback, but, was told that the manager was still in the process of sourcing the product. It is now 10 days later, and no one has contacted me, whether to inform me to collect, or, when I could expect the item. To make matters worse, i had problems with the purchasing of this item initially. Incredible Connection had a National Promo on this product, but, when I went to purchase it, the day after the promo started, they didn't have stock. All I can say is PATHETIC SERVICE Incredible Connection.