Worst service ever

Went to George Incredible for faulty Canon printer that was 5 months old and hardly used. They have return and fix policy...so I phoned on 11 May 2020 to get progress report seeing as it is essential service. The printer still in store room and nothing been done. I mentioned to manager I am an accountant and need my printer for my job and to generate income to which he tried to lend me a printer of R 1000 and I had to pay for ink. Then Monday I tried to complain to head office. No answer when you phone any number on the website. Then I tried to webchat and after 2.5 hours was cut off. Yesterday after 1.5 hours I got hold of someone. They explained that it is bad service from their side and he would send me a email and sms a case number....still no reply. I want my money back and want to go and buy a printer somewhere where after sales service is a priority.