Worst service at Incredible Connection

<p>I bought a Fitbit watch at Incredible Connection last year August, the watch is now giving me a problem and is still under warranty so I decided to take it back to Incredible Connection. The first branch at Festival Mall was very helpful and said that the watch should be swopped out as they do not do repairs on Fitbit watches however they did not have stock. I then went to the one at East Rand Retail Park and spoke to the Technician there only to be told that they would not do a swop out and it was to late to phone Fitbit, they apprently had to ask Fitbit questions before deciding if the watch could be repaired or not. They said I should come back on Monday, I explained to them that I am at work on Monday and could not drive from Kempton to East Rand Mall during my lunch hour but they were not interested in helping me in the least. I then went to East Rand Mall branch and spoke to the Technician there, he did not know what to do about the warranty or how to proceed further with the warranty claim, he was going to find out and phone me back on the Friday and booked in the watch on a job card, I did not recieve a call from him and knowing it was a long weekend decided to call on Monday morning, I spoke to another Technician, who told me someone will call me back, he did not anything about the warranty or the job card as he was new and was totally confused when I asked what progress had been made with the watch. He could not even spell my name when I gave it to him over the phone and when I gave him the job card number he sounded even more confused. I am so disgusted at this service and will never buy anything from Incredible Connection again, I did not buy a R2500 fitness watch only to use it for 10 months and to then have so much drama when I need it to be repaired under warranty. Dont ever buy anything from Incredible Connection that you may need to be repaired you are most certainly wasting your time. </p>