JP
Jason P

1 reviews | Active since Jul 2016

30 Jul 2016, 05:48

Worst service and products ever

<p>I finally realized why we get offered these small little warrantees, to rope the customer in to finalize the deal, and get the product sold, however don't sell something to my mom and state that it is the best when your store can't even back the quality of the product, we bought a Lenovo core i7 from you guys 1 year and a month ago, it has recently started giving me problems with the screen, now I'm not a student that uses my laptop once in a blue moon, nor do I just leave it lying around all day every day, if I have no laptop, I don't get paid an income!!! I went to one of your stores yesterday in order to ask for some assistance and I explained my situation quite fairly when I was told that there was no extended warranty , and that you guys know nothing about the insurance which was attached to it from one of your sales reps, now like I said, my mom was the one who did the deal and when she gave me the laptop in June 2015, she sold it to me saying that I will never need another laptop ever again!!!! Well little did we know that your products only last a year and the extended warranty that you offer also only lasts a year, I am very disgusted in your service and I will never ever go back to you guys ever again, the service at Hifi Corp, when my tv broke 3 months out of warranty the still offered to fix it, so you know what incredible "connection" you have lost a valuable customer</p>

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Replies (1)
Incredible Connection
Incredible Connection's reply30 Jul 2016, 07:42
Official

Good day

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 728018.

Thanks and kind regards,

Customer Resolution Center