Worst Online Shopping Experience

I ordered a Xbox One from the online store and chose to pick it up from the Centurion Mall's branch. My order status on my profile showed a status of complete and I received an email to collect, thus I went to the Centurion branch to collect. When I got there they told me the device was being held at the Atterbury Value Mart branch and after questioning them why it was being held there they said I should collect it there or wait 3 more days for it to be couriered to them.<br> <br> This cost me to drive all the way to a place nowhere near my house to collect it because I didn't see the point in waiting 3 more days after I have been already notified to collect.<br> <br> This was the worst online shopping experience I've had, and worst of all no one at both of the branches could give me a valid point for why this happened or was willing to take responsibility for this. Not the best impression from Incredible Connection on how they value their customers.