Worst online experience EVER - unprofessional and delusional

<p>Forced to buy online after receiving store credit, I selected the next day delivery option after placing my order before 9 in the morning. The order status just reflects received/paid, even after 24 hours. Online support and call centre interactions results in a runaround, with internal complaints being logged against a store but to no avail. Not only did they gladly accept the R150 I was prepared to pay to get it the next day, they even had a nearly R500 option available to get it the same day. After all the interactions it is clear that there is NO way they would ever even have been able to hold up that promise, but they still allow you to select the option without any warning or communication that there will be delays due to backlogs. PUT A PROPER WARNING ON YOUR SITE TO NOTIFY CUSTOMERS THAT YOU CAN'T PROMISE WHEN THEIR ORDERS WILL BE PROCESSED. It seems like they only have one support agent online at a time, which also results in poor feedback and response times and I haven't gotten any usable information from them anyway. Phoning the store(s) where holdups seem to take place, they just say that they haven't gotten around to processing the online orders yet. This is the most unprofessional service I've had in years, we've come far in terms of online shopping in South Africa, but this is unacceptable.</p>