Worst first experience ever!!!!!!!!!

Don't think I've ever had a bad client experience the way I did at Blueroute Tokai Incredible connection. App**** for a 2 for 1 IPhone deal by them on the 28 January 2025. I hand in all my paper work, and the guy who helped me says it will take 2 - 3 days. 3 February 2025 and still no feedback and I decide to phone them at 16:20 and there's no answer, I call again at 16:21 and once again no answer. I give them the benefit of the doubt thinking they'll call me the next day, but nothing. 4 February 2025, called at 9:16 with no answer and call again at 9:18, got through only to be told hold but the call gets cut. I call at 13:04, no answer again, I call again at 13:36 and eventually get though to someone and they tell me the guy will call me back. But nobody called, I then call again at 14:53, only for him to tell me he's going to check and call me back but nobody calls once again. 5 February 2025, I call at 11:04, only to be told the guy who helped me is off sick. The promotion was until 6 February and nobody called me to tell me about my application process. 7 February 2025, I call at 11:27 and get told the guy will see to my call now, and nobody comes to the phone for 5 minutes and they cut the call. 11:33 I call again, no answer, 11:36, they tell me the guy is busy with a client, he'll call back. 12 comes and no feedback call, 12:36 I call back only to be told my application was unsuccessful. How convenient after the promotion ended on the 6 February 2025. I call vodacom as the deal was with them partnered with incredible connection at 7 February 2025 at 12:57 and tell them what happened and they say there is no application in my name on their system which means the application was never put through. I email the guy from the store to ask him to send me proof of it saying it was unsuccessful and he doesn't respond and this pushes me to go to the store. I go and firstly what stood out for me was how what he was telling me sounded rehe****d. He kept talking over me when I explained the inconvenience this caused me. When I asked why wasn't I informed earlier that way my partner could've app**** for it, he thinks I mean, I want to reapply for it which showed me he wasn't listening to what I was saying and tell me the system was off line and only came online on the 7 February 2025. Fast forward to 8 February, I call Vodacom again to confirm there was no application and once again they confirm there is nothing on their side and even if it was unsuccessful, its supposed to show on their side and they tell me to go to the store and demand to see my application at incredible connection and where it says unsuccessful. I then decide instead of driving all the way to the mall, I call the store and demand to speak to the store manager only for her to tell me she only knows about MTN having system issues and not Vodacom. She then tells me she'll call me back once she finds out what happened. I eventually get hold of her again and she tells me they cannot get hold of the guy who assisted me as he is off for the weekend and will call me back on 10 February 2025 once she has feedback. I can truly say from the bottom of my heart that I have never had such a bad experience in my life before when it comes to purchasing something. It was my first time ever taking out a contract and for my first experience to be like this is insane. At this point, it's not even about the phones anymore but its about how I was taken for a complete joke and your employees had no regard for me as a customer. I am extremely disgusted and borderline sick that I had to experience something like this as my first time. I would honestly never recommend people ever taking out any type of contract with them. And what was even more mind boggling was that the person who does the cellular application, is the only person out of all the employees who is able to do it, meaning if there at 10 employees at Incredible connection blueroute, he is the only 1 that can do it. And he was off sick? So who dealt with the applications when he wasn't there? Absolutely mind blown by this experience. I even went as far as checking to see if a credit check was done on my ID number but there was nothing done from any type of company that could possibly be affiliated with incredible connection and when i mentioned this to the consultant, he tells me now it wont reflect, which i think is absolute nonsense. I did not believe a single word that came out of his mouth. And I hope nobody experiences the sickening feeling I had with this whole ordeal.