Worst ever online shopping experience

Honestly, if I could give Incredible Connection zero stars, I would! My recent online shopping experience with them was an absolute nightmare - the product that I ordered was not in stock, despite it being advertised as such on their website. Two days after I placed my order I checked the status online and nothing had happened, and so followed many phone calls to their 'customer care', emails and online chats (all of which I had to initiate as there was never any follow-up from IC's side, despite them always saying they would phone me 'before close of business today'!)

They had to sourced the product from one of their stores and then there was some hold-up with the courier, etc., etc. ... the excuses piled up and there was no update to the online status of my order. I was close to cancelling the order and even sent an email to this effect, which was never responded to. When I mentioned that I would like to cancel the order in one of my many phone calls, the agent told me that it would take up to 10 business days for a refund. So I decided to hope for the best and eventually my parcel was delivered 10 business days after I'd placed the order, instead of their advertised 2-5 days. Just not good enough!

Needless to say, this was the first and last time I will be shopping online with Incredible Connection. In comparison to their competitors, they have a long, long way to go if they want to offer a quality online shopping experience!