Worst Customer Service I Have Experienced

<p>I recently took my wife's Fitbit into Incredible Connection Fourways Crossing for a warrenty calim. I was told by the so-guy called tec support guy that they will have to send it into CORE for assessment. It should take upto 2 weeks for the matter to be solved. Its not 4 weeks later and i still have had no luck. After speaking to the manager of the store, Martin, he told me that they cannot contact CORE on the phone as they dont take phone calls.. I mean have you ever?? They would send a "follow up" email to CORE and wait for a reply. That was the last straw for me. I still dont have my Fitbit and the staff at IC Fourways Crossing have no idea what is going on or how to solve the problem. I get the same generic excuses over and over. I think it is utterly unacceptable that i have had to wait 4 weeks for a warrenty claim to be proccessed. If you are reading this i urge you not to use this store as you will only be met with incompetence, arrogance and a list full of excuses.</p>